How is xm radio billed

XM is the best co. Also, if anyone wants a promo all you do is ask us for one.. Right now we offer 6 months for only I called up four times to cancel. All four times, I was told that the subscription was cancelled.

But, they kept charging me. So I got a lawyer and sued the fuck out of them. My word of advice, i think everyone should start suing them and maybe doing more to the company. Just to force the company to comply to what the customers want. Could you please give the contact info of the attorney that you used? I just lately traded in my car and started receiving messages call, email telling me that I signed up for SiriusXM.

I told them not to bother me, and that I did not sign up for any trial, but they continue pushing it. I might use your attorney, or will find mine myself. Well Danny, you are entitled to your opinion.

I bought my new eep Grand Cherokee on Feb 5, If anyone mentioned the XM radio, I never took notice. When I drove home, I noticed the XM. It was on some kind of ad only channel channel 1. I turned the dial, but it was stuck on 1, so I paid it no mind. I listed to FM. I was not happy because I do not like my name and address passed to third parties. I only drive on weekends, and my Jeep gets parked underground. I kept this up for about a month before I had enough, and just started listening to FM only.

I deleted the radio from the account. I changed the account info to a fake address, phone, and name, to make it go away for good. Furthermore, I contacted Chrysler about removing the module from the radio, but they never called back. I do not trust them with my info. They can look up my name and address. I have been on the phone for an hour and a half hung up call back again and online for another hour and a half this is not the best company this.

I had the same issue. Were you ever able to get through? I have been trying to cancel my subscription for over a month and every time I call I have sat on the phone for over 3 hours before I finally give up.

I still have not been able to get though. They kept billing after it was canceled. When starting service, I expressly stated that I wanted NO automatic billing to occur without my approval, requested that statements be submitted and I would decide at the end of my trial period if I would extend the service.

This is why I did not provide billing information with no credit card on file. Imagine my surprise when a bill arrived reflecting a prior balance along with a proposed charge for future charges. I then went to my online account to cancel my subscription and found there is no option to do so. I then searched the FAQ and found a number which was required to call in order to cancel my account.

First, I was submitted to an automated attendant interrogation which required authentication and responses to questions as to why I was calling. Upon processing my response to cancel my subscription, I found myself defending my cancelation decision to a computer voice that challenges my requests, asks why I am making the request, whether I have sold my vehicle and if I would be receptive to a better offer.

Once I made it clear with my responses to the computer, I was passed to a live agent. This agent started the entire inquest all over again and had NO transfer of my prior responses and required that I answer the same questions all over again. Do you not see the insult embedded in this offer to customers who pay full price? The entire matter represents a scam and is shameful behavior.

Common practice with these types of vultures. Thats why they ask for cards , they will hold your card hostage and damage your banking account if you decide to quit paying. Then here we go with all the last ditch effort to keep me with all the lower prices lol I said NO just cancel me.

They did. Get real! I have talked at length to XM reps. Couple minutes. I just spent 2 hours. They argue for 20 to 30 minutes, then pass you to the next rep and it all starts over. I said netflix does it. They said, we just want to talk to you first. So they literally admitted to lying.

What a pile of crap this company is!!! Went through the same thing when I cancelled by xmradio…. Really the most difficult thing I went though…… Note to Danni above, a great company would just allow you to cancel online as part of your account settings. You can activate a radio this way, seems to me that you should be able to de-activate the same way…. I will never do business with xm, I still get mailings from them 2 years later trying to get me back.

I bought a used car in early December with an XM radio. The dealer told me I would need to subscribe as the original owner had used the free 3 month account.

The first thing I see is that I was never charged the correct amount for service. Rather than get into the whole mess I just decided to go ahead with the cancellation. Guy come back says he needs my card. I give it to him and go on hold for another 5 minutes. Guy comes back again and says the account I started was cancelled by SiriusXM because there was a free trial available.

I asked why they saw fit to cancel a standing account without contacting the account owner… on hold again. My good friend comes back on the line and says nothing about the account I consider to be my account.

At this point I tell him I have been billed for my free trial, and that I want a credit. On hold again, after 5 minutes I put my phone on speaker and went about my day 10 minutes later the call disconnects. Call back, repeat… Very shady business practices. I will try having an attorney friend write a letter. Sincerely one mad ex customer of Sirius XM radio. I agree. Trying to cancel XM is a nightmare. I had it for the introductory period with a new car. News flash, they kept billing me even though I called to cancel and they discontinued the signal.

They told me it was my fault for not calling back a second time to make sure. Same thing happened to me. They told me it was cancelled then shut my radio down, but proceeded to keep charging me for a year. I was livid. I had the same experience with XM. I went through 6 different operators, asked for a supervisor there are apparently no supervisors available, ever. XM is a sleazy bunch of liars who employ a call center in the Phillipines, where telling a lie is considered to be good manners if you are doing it to not upset someone.

Perfect, an entire phone bank of people who have spent their whole life lying to people as a cultural norm. Have been a subsciber for 8 years. Always have to do dog and pony show to get good price. I hardly ever listen, but on long trips. Every 5mos I think about cancelling and of course you have to call at or before the 5 mos or your automatically screwed at full price. Will for sure cancel next time if price goes up. Product is great, just not really worth it for me.

Especially without football games! I can see from the comments here I am not alone, but I will add my 2 cents worth. I purchased a used truck in March from a dealer. I knew it had a Sirius radio in it, but assumed any free trial would have been used up by the original owner. The dealer made no mention of a free trial. Fast forward to July. I receive a postcard in the mail offering a free day trial to Sirius.

So I call Sirius and ask about the free trial offer. They are currently offering a free day trial, but I tell the salesperson about the postcard and she says she will look into it. She puts me on hold, then she comes back and says, yes, I can get that trial.

Keep in mind, I had a poor connection — sounded like the call was being routed overseas somewhere, and while she spoke English, it was obviously at best a 2nd language. Thick accent, and I was definitely having trouble hearing her. So she puts me hold after getting the radio number, and she comes back and asked for my credit card information. I asked, so as long as I cancel this before the end of the free trial period, then there would be no charge, right?

And what date would the free trial period expire? And I have been enjoying the service. Yes, they do. I gave them everything except date of purchase which I had to check the registration to confirm. I told them I placed the order with them on August 3rd — and I have a confirmation email to prove it. At first he says he will refund the credit card charge and extend my free trial to the full 90 days.

I ask him for a confirmation number on the refund. He says he will process it — just give him 3 minutes. After waiting another 10 minutes, he comes back and says he is unable to extend the free trial because it expired on October 10th. Learn about doxo and how we protect users' payments. Options for reaching SiriusXM customer service. See something wrong? Suggest an update. SiriusXM Satellite Radio. Also Known as: SiriusXM doxo is a secure all-in-one service to organize all your provider accounts in a single app, enabling reliable payment delivery to thousands of billers.

Online Links. I'm looking for my bill. Where can I find it? Phone Numbers. Support Phone. Your service will automatically stop at the end of your trial unless you subscribe. If you decide to continue service after your trial, the subscription plan you choose will automatically renew thereafter and you will be charged according to your chosen payment method at then-current rates.

See our Customer Agreement for complete terms in your Welcome Kit or at www. All fees and programming are subject to change. The subscription plan you choose will automatically renew and you will be charged according to your chosen payment method at then-current rates.

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